• Citrix Presentation Server  more information
• Citrix Project Tarpon  more information
• Microsoft Active Directory more information
• Microsoft R I S  more information
• Wyse Streaming Manager  more information

• Citrix Access Gateway   more information
• Citrix Access Suite  more information
• Exchange Push  more information
• Microsoft Exchange more information

• Account Management   more information
• Proof-of-Concept  more information
• Implementation  more information
• Support more information
• Training more information

As IT systems become more complex, pervasive and deeply integrated into day-to-day operations, many organisations have grown to be dependent on their constant availability.

This means that when something does go wrong it is important to quickly find out where the fault lies and fix it. But this can be a complicated, time-consuming and costly process, as even the smallest system can utilise software and hardware components from many different manufacturers.

By partnering with Novus you will have a single point of contact for all your IT issues, ensuring the continued availability of your systems.

Comprehensive and flexible support options

We have developed a comprehensive range of services designed to meet the differing service levels and budget requirements of a diverse range of organisations. These include:

• Unit based support - units which can be used for both support and consultancy
• Unlimited help desk calls - unlimited calls with agreed SLAs
• Help Desk Reports - available monthly or quarterly
• On-site health checks - available monthly or quarterly
• Scheduled man days on site - man days to be used on site offered at discounted rates
• Emergency next day on site cover - guarantee of a consultant on site the next working day
• Weekend cover - telephone support available on Saturday and Sunday
• 24/7 help desk cover options - available through our service partners

Our expertise and experience will enable your IT staff to focus on higher-priority, business related projects, knowing that our certified professionals are supporting your critical systems.

We employ only the very best, experienced technical staff from a diverse range of business backgrounds. Training, qualifications, accreditations and product proficiency are given the highest priority.